Our support team is based in the UK and always happy to help with any issues you have and answer any questions. We pride ourselves on our personal level of support and aim to get back to you as quickly as possible and a minimum of 48 hours.
If you need help with anything please get in touch with our support team using the details below
Telephone - 0845 862 4000
Email - email@example.com
CONFIGURING YOUR EMAIL
You will need to ensure that you have requested a pop account i.e. you want an actual separate email address of say firstname.lastname@example.org and this can be picked up from a separate computer. Please refer to our services section for costs. If you have requested email forwarding please ensure that you are already receiving email from your email program, such as outlook, via your current internet service provider and not using web based email ie if you having to go to a web site to pick up mail. Under these circumstances we can still forward mail to your web based account but all your outgoing mail will still have your current email address such as email@example.com. Please find here details of how to configure your microsoft outlook program to use with your new domains.
HAVING PROBLEMS UPLOADING YOUR SITE ?
You may need a good FTP program. Try CuteFTP. This program you will need to pay $39. A good tutorial can be found at this site. There is also a completely free ftp application called Filezilla you can download here.
HAVING PROBLEMS WITH BUILDING YOUR WEB SITE ?.
If you have chosen not to employ the services of a professional web site designer then you may need some help in putting your web site together. An excellent source of information can be found here or here . Please remember that Electric Names cannot provide free support to users of our web space on how to build web pages. It is essential that any site builder has a reasonable knowledge of HTML as in order for our script services to be used certain lines of code will need to be inserted into your web documents. These lines of code can be found in our help sections above. We are able to do this for you if necessary but please remember that we shall have to charge for our time.
UNHAPPY WITH YOUR CURRENT INTERNET SERVICE PROVIDER?
ASK US ABOUT BROADBAND ADSL. IT'S FASTER AND CHEAPER.
SEARCH ENGINE SUBMISSION
Submitting your web site to search engines is a very important part of your presence on the internet and there is too much to cover in this support note. However, the best search engines to submit to are the following:
Google, Yahoo, Altavista, MSN, AOL. Also The internet is making more use of the pay for clicks services where you bid for certain key words and the website listings are sold to third parties. Most search engines take these listings from providers such as overture.com, Espotting, Mirago, Looksmart. Electric Names offers consultancy on this. Please call 020 8875 0200 for further information.
Electric Names web hosting comes with two very useful CGI scripts pre-installed and configured:
1. Formmail - allows you to quickly and easily set up your own enquiry and order forms. Further details here.
2. AXS site statistics - monitors all visitors to your site, records IP address, where they came from, browser types, date and time etc. Further details here.
We also have an impressive range of other CGI scripts that add interactivity to your site. Please email us for further information.
satisfaction is important to us - please email
or telephone us